Terms & Conditions

General Terms and Conditions

Access to and use of this website are subject to these General Terms and Conditions of use, which include the General Conditions of Sale of the online store www.asn-store.com and the Data Protection and Privacy Policy presented by the commercial company ASN - Athletic Sports Nutrition S.A.R.L., Tax ID (ICE) 2057868000037 , based at Rue Soumaya Res Shehrazade 3 ETG 5 N 22 Palmiers, Casablanca   hereinafter referred to as ASN - Athletic Sports Nutrition®, by reference to the trademark it holds.

 

Introduction

The sales made via the online store www.asn-store.com presuppose the customer has accepted the General Conditions of Sale that are established in compliance with the legislation applicable to the electronic retail category.

ASN - Athletic Sports Nutrition reserves the right, however, to change these General Conditions of Sale without prior notice and is obliged to publish any changes to this website.

ASN - Athletic Sports Nutrition is not responsible for any situations generated by the unavailability of the website, whatever its duration, and reserves the right to limit the access to certain areas within the website for technical reasons or to comply with legal obligations.

 

Concepts and Definitions

Customer – any natural person who is at least 18 years of age and creates a customer account under the agreement that all information related to their identification and other data necessary to place and process their orders are true, up-to-date and complete. For all purposes, ASN - Athletic Sports Nutrition considers that a legal entity is identified and singled-out by the connection between its company name, registered office and the Tax ID number indicated at the time of creation of the respective customer account.

Cookie – small data file sent to the customer’s computer and kept on its hard disk.

When an account is created on the website, a cookie will be kept on the customer’s computer that will allow for an automatic authentication whenever s/he visits the website again.

Cookies are also used so that our system can follow the customer’s steps during a shopping session. If the customer does not allow the use of cookies, s/he will not be able to use this website.

 

Personal information – information related to an identified or identifiable natural person, i.e., the “data subject”, identifiable, directly or indirectly, by reference to an identifier (e.g., name, identification number, e-mail address, IP address, etc.).

Intellectual property – all intellectual property rights to the software and content available through this website belong to ASN - Athletic Sports Nutrition, and are licensed and protected by worldwide laws and treaties.

All of these rights are reserved to ASN - Athletic Sports Nutrition and its suppliers.

The customer may store, print or otherwise present the contents of this website for their personal use only.

Publication, manipulation, distribution or reproduction, in any format, of any content contained in this website is forbidden, as so is its connection to any business or company.

 

ASN - Athletic Sports Nutrition – trademark held by the commercial company ASN - Athletic Sports Nutrition S.A.R.L

 

Data processing — any operation or set of operations performed on personal data or sets of personal data, whether or not by automated means, such as gathering, recording, organizing, structuring, storing, adapting or changing, retrieving, consulting, using, disclosing by transmission, dissemination or otherwise making available, comparing or interlinking, restricting, deleting or destroying.

 

Data Processing Controller – the commercial company ASN - Athletic Sports Nutrition S.A.R.L., best identified above.

 

Website – internet website www.asn-store.com, titled and operated by the company ASN - Athletic Sports Nutrition S.A.R.L. for the purpose of promoting and selling the products of that online store.

 

PAYMENT (COD - Cash on Delivery) Terms & Conditions:

At the time these terms are written (1-1-2020), ASN - Athletic Sports Nutrition offers only payment by COD - Cash on Delivery.

The payment will only take place upon order delivery.

There is a maximum total order value of 1500 DH for Cash on Delivery orders.

You must have the exact amount with you, as couriers are not required to carry change. Please note that, if the amount paid is higher than the order value, the customer may lose the difference. ASN - Athletic Sports Nutrition is in no way liable for this.

ASN - Athletic Sports Nutrition reserves the right to cancel a cash on Delivery order should the customer's history contain previous orders using the same payment method that were not delivered due to customer's fault.

The courier company will not allow the customer to open the package before payment. You, as a customer, have the right to return the package only after payment and acknowledgment of the delivery to the courier company.
If you want to return the package you will need to notify us after payment to the courier and then you will need to send us back the package. Unfortunately ASN - Athletic Sports Nutrition will not cover the cost of return shipping. 

 

Shipping Policy

 

Shipping Destinations
We currently ship to any address in Morocco, excluding PO Boxes. At this time, we do not ship to destinations outside Morocco, but we will be expanding our business to include international destinations very soon. Please check back in the coming months for updated shipping information.

Shipping Methods

Our goal is to offer you the fastest and lowest-cost shipping method. We use  Cathedis as our main carrier. We will automatically select the lowest priced carrier when you submit your order so that you receive the best possible price and delivery time. 

Delivery Deadlines & Terms

Orders will ship within 1-2 business days of placing the order, unless noted at the time order is placed or you receive an email notice that an item in your order has been delayed. Any expected delivery dates that may be given are only estimates.

Orders can be delayed due to verification, the time the order has been placed or official Moroccan holidays.

A complete and correct delivery address is essential. Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping + processing fee.You must include a daytime telephone number for all orders.

Occasionally packages are returned to Athletic Sports Nutrition as undeliverables. When the carrier returns an undeliverable package to Athletic Sports Nutrition, please contact us to make arrangements for reshipment.

Return Policy

At Athletic Sports Nutrition, we do everything we can to ensure you are happy with your purchase, but we know that sometimes a product is just not right. We’ve made our return policy as easy as possible.

Please see the full agreement below.

Please note: If you did not receive the items that you ordered or are missing items that were supposed to come with your order, please reach out to our Customer Service
at contact(at)asn-store.com. We can only process these requests within 7 week-days after delivery. 

Requirements

Within 7 week-days - You must request a return within 7 week-days of the product being shipped to you. Returns must be shipped back to our warehouse within 7 days.

Includes original packaging and product in new condition - Any returned product(s) must be returned in all of their original packaging, and in like-new condition. Athletic Sports Nutrition may reject the returned product if there is damage to the product and/or product packaging.